FAQ

The Ins And Outs of How We Do Business

What services does Serendipity Cleaning Company offer?

We offer a wide range of home cleaning and organizing services, including: Regular house cleaning (weekly, bi-weekly, monthly or quarterly) Deep cleaning Move-in/move-out cleaning Spring cleaning Home organizing and decluttering Post-construction cleaning Special event cleaning (before and after parties)
How much do your services cost?

Our pricing varies depending on the size of your home, the type of service required, and the frequency of cleaning. We offer free in-home estimates to provide you with an accurate quote. Generally, our regular cleaning services start at $120 for a deep clean and increase based on square footage and specific requirements.
Do you bring your own cleaning supplies and equipment?

Yes, we bring all necessary cleaning supplies and equipment. We use high-quality, eco-friendly products as standard. If you have specific products you'd like us to use in your home, please let us know in advance.
How do you screen your employees?

We have a rigorous screening process for all our employees, which includes: Comprehensive background checks Reference checks In-person interviews Skills assessment Ongoing training and performance evaluations
Do you offer recurring cleaning services?

Yes, we offer weekly, bi-weekly, and monthly recurring cleaning services. Many of our clients find that regular cleanings help maintain a consistently clean home and can be more cost-effective in the long run.
What is your cancellation policy?

We understand that plans can change. We ask for at least 24 hours' notice for any cancellations or rescheduling. Cancellations made with less than 24 hours' notice may be subject to a cancellation fee.
Do you offer eco-friendly or green cleaning options?

Yes, we prioritize eco-friendly cleaning. Our standard cleaning products are all environmentally friendly and non-toxic. If you have specific green products you'd like us to use, we're happy to accommodate your preferences.
How long does a typical cleaning session take?

The duration of a cleaning session depends on the size of your home and the type of service. On average, a regular cleaning for a 2-bedroom, 2-bathroom home takes about 2-3 hours. Deep cleanings or larger homes may take longer.
Do I need to be home during the cleaning?

You don't need to be home during the cleaning. Many of our clients provide us with a key or access code. We have strict security protocols in place to ensure the safety of your home and belongings.
How do you handle pets in the home?

We love pets! Please let us know in advance if you have pets so we can be prepared. We ask that you secure any pets that might be nervous around strangers or could potentially escape during our visit.
What areas of the home do you clean?

Our standard cleaning service covers all living areas, including: Kitchen (counters, appliance exteriors, floors) Bathrooms (toilets, sinks, showers/tubs) Bedrooms (dusting, vacuuming) Living areas (dusting, vacuuming, mopping) Entryways and hallways We can also clean inside appliances, windows, or other specific areas upon request (additional charges may apply).
Do you offer organizing services as well as cleaning?

Yes, we offer home organizing and decluttering services. Our professional organizers can help you streamline your space, create efficient storage solutions, and maintain an organized home.
What is your policy on breakages or damages?

While our team is highly trained and careful, accidents can happen. In the rare event of breakage or damage, please notify us within 24 hours. We have insurance to cover such incidents and will work with you to resolve the issue promptly.
Do you have a satisfaction guarantee?

Yes, we stand behind our work with a 100% satisfaction guarantee. If you're not completely satisfied with any area we've cleaned, let us know within 24 hours, and we'll re-clean that area at no additional cost.